High Speed DSL FAQ

1. Do I need a second phone line for DSL?
2. Can I use my own DSL modem?
3. What are the minimum requirements for DSL?
4. How do I install my DSL service?
5. I have only received two line filters. Can I purchase more?
6. Is there a cap on DSL?
7. Can I use a router, hub or switch?
8. I have decided to use a hub. What is the cost of an additional login account?
9. Can I purchase additonal email accounts?
10. Is my IP address static or DHCP?
11. Can I get a static IP Address?
12. What is your DNS information?
13. Does DSL include any dial-up access?
14. I have forgotten/would like to change my username and/or password?
15. I have more questions!

Q1: Do I need a second phone line for DSL Internet?

A: No. A second phone line is not required. DSL works on your pre-existing phone line and operates on a different frequency. This allows you to surf and talk on the phone at the same time and you will never have to worry about busy signals again.

Q2: Can I use my own DSL modem?

A: Yes. There will be a $5.00 reduction in the monthly fee if you decide to use your own DSL modem.
Note: $5.00 reductions not available on any "Lite" service. Certain conditions apply. Only available on some High Speed DSL plans. Contact Vianet for details.

Q3: What are the minimum requirements for DSL Internet?

A: Any Pentium class or equivalent 200 Mhz CPU, 64 Megs of ram, CD-ROM drive, Network card and Windows 95 or MAC OS.

Q4: How do I install my DSL service?

A: To install your DSL service:

1. Install DSL filters on all telephony devices in your home. (This includes phones, fax machines, satellite receivers, security systems and dial-up modems.)
2. Connect the power supply to the DSL modem and plug it in.
3. Connect the phone cord to the DSL modem and then into the phone jack. (There should be no splitters, surge suppressors, or DSL filters on this line.)
4. Connect the network cable to the DSL modem and then into the Ethernet port on your computer.
5. Turn the power on and wait for approximately one minute.
6. The DSL/ADSL/SYNC light should now be solid.
7. Insert the Vianet DSL CD-ROM and install the connection software. (Windows Vista, XP and MAC OS 10.1+ users should skip this step. Windows Vista, XP and MAC OS 10.1+ include built-in support for your DSL connection.)
8. When prompted for your username, please enter "yourusername@vianet.on.ca" not "yourusername".
9. Please contact Vianet Technical Support at 1-800-788-0363 should you require further assistance setting up your connection.

Q5: I have only received two line filters. Where can I get more?

A: Additional line filters can be purchased from any Vianet Office or your local computer store.

Q6: Is there a cap on the DSL service?

A: There is 5 GB soft bandwidth cap on the DSL Lite package. There is no cap on the 5 Mbps DSL packages but we reserve the right to terminate a connection if we deem the usage excessive or inappropriate.

Q7: Can I use a router, hub or switch?

A: Yes. Routers, hubs and switches are permitted.

Q8: I have decided to use a hub. What is the cost of an additional login account?

A: An additional login account can be purchased for an extra $5.00 per month.

Q9: Can I purchase additonal email accounts?

A: Yes. Additional email accounts can be purchased for $2.00 per month.

Q10: Is my IP address static or DHCP?

A: Your IP address is DHCP assigned.

Q11: Can I get a static IP Address?

A: You must upgrade to a Commercial DSL package in order to get a static IP address.

Q12: What is your DNS information?

A: Please click here.
Note: This information is only required when setting up a router.

Q13: Does DSL Internet include any dial-up access?

A: Dial-up access will be provided free of charge if your DSL connection fails. Dial-up access will remain active until the DSL connection is repaired.

A2: DSL customers can also purchase a dial-up account for $5.00 per month for 10 hours of access. Overtime will be billed at $1.00 per hour.

Q14: I have forgotten/would like to change my username and/or password?

A: Please contact Vianet Technical Support at 1-800-788-0363 to retrieve/change your username and/or password.

Q15: I have more questions!

A: Please fill out our Online Support Form or contact Vianet Technical Support at 1-800-788-0363.