Email FAQ

1. What is your incoming and outgoing mail server information?
2. Does you outgoing (SMTP) mail server require authentication?
3. How much space does my email account have?
4. Can I purchase more space?
5. Can I purchase additional email accounts?
6. How do I forward my email to another account?
7. Do you offer free spam filtering?
8. How do I retrieve/change my username and/or password?
9. What is the maximum size of an email I can send?
10. I have more questions!

Q1: What is your incoming and outgoing mail server information?

A: Please click here.

Q2: Does your outgoing mail (SMTP) server require authentication?

A: SMTP authentication is not required unless you are using an ISP not associated with Vianet.

To enable SMTP authentication in your email client, please use the following:

SMTP Server: smtp.vianet.ca
Username: yourusername@domain.tld (e.g., johndoe@vianet.ca)
Password: Your Current Account Password
SMTP Port: 587

Q3: How much space does my email account have?

A: Your email account has a 250 MB quota.

Q4: Can I purchase more space?

A: Yes. You may purchase extra disk space in increments of 250 MB for $2.00 per month.

Q5: Can I purchase additional email accounts?

A: Yes. Additional email accounts can be purchased for $2.00 per month.

Q6: How do I forward my email to another account? (e.g., Yahoo mail, Hotmail)

A: Please login to Vianet MailTools to setup forwarding.

Q7: Do you offer free spam filtering?

A: Yes. Please login to Vianet MailTools to manage your spam filter settings.

Q8: How do I retrieve/change my username and/or password?

A: Please login to MyAccount to change your password.
A2: Please contact Vianet Technical Support at 1-800-788-0363 to retrieve your password.

Q9: What is the maximum size of an email I can send?

A: You can send messages up to 100 MB in size. This includes the content of your message, attachments and any overhead created by the attachments.

Q10: I have more questions!

A: Please fill out our Online Support Form or contact Vianet Technical Support at 1-800-788-0363.