Terms and Conditions

* Excluding Alaska, Hawaii ($0.15 per minute), The Yukon, Nunavut and The Northwest Territories ($0.20 per minute)

** International rates are subject to industry changes. Our International rates are effective for one calendar month. All our International rate changes will take effect on the first (1st) day of every month. Not all International rates will change and rates to cellular phones may be different than those to landline phones.

The account holder is responsible for all long distance calls and charges resulting from the use of Vianet's VoIP service, Vianet's calling card Service, or any third party service. We advise that you check your online call detail records on a monthly basis to ensure that all charges are correct. It is important to keep your PIN private. Contact your local office to change your PIN.

Vianet does not support Collect calling at this time. You may be able to place/accept collect calls, however any charges that should be applied to you will be billed by your local line provider and are subject to their rates.

Convenient payment options include automatic bank withdrawal or automatic credit card billing to your Visa, MasterCard or American Express.