Complaints, Assistance and Security

Internal Complaints

Our skilled CSRs are available to assist you with any concern or dispute. If your concern is still an issue after speaking with one of our CSRs you may ask to speak with a Complaint Resolution Officer. If you are still not satisfied, you may contact the CCTS. See below for more information.

Commission for Complaints for Telecom-Television Services

The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Mental Health Crisis / Suicide Prevention Services

9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for support in English or French. For more information, visit https://988.ca.

9-8-8 Suicide Crisis Helpline:

Call: 9-8-8 (toll-free, 24/7)
Text: 9-8-8 (toll-free, 24/7)
988.ca

Helpful Links

Bug Bounty Program

As of August 2023, Vianet is suspending its Bug Bounty Program. We will not be accepting bug bounties at this time.

Sitemap | Cookie Settings

Cookie Settings

Cookie declaration

More information

Cookie Settings

Analytics

Live Help

Speed Test

Necessary Functions

Cookie declaration

Analytics

Cookie name	Description
_ga_N6MZ2H8TL4	A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.
_ga	A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

Cookie name

Description

_ga_N6MZ2H8TL4

A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.

_ga

A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

Live Help

Cookie name	Description
_chatwoot_session	Used by the Chatwoot Super Admin panel to persist the user session.
cw_conversation	This cookie lets Chatwoot persist the conversation when the contact navigates through the webpages or revisits the website later.

Speed Test by Ookla

Cookie name	Description
x-csrf-jwt	The x-csrf-jwt cookie helps protect your account from unauthorized access by ensuring that your requests are secure and authentic. This cookie is essential for maintaining a safe browsing experience by preventing malicious sites from making unauthorized requests on your behalf.

Essential

Cookie name	Description
PHPSESSID	The cookie is crucial for delivering the services offered on our website and for enabling you to utilize specific features. Without these cookies, certain services on our website cannot be provided. It does not involve any functionality related to user behaviour or personal information.
v_cs	This is a specific cookie to store your cookie consent preferences. This cookie is essential for the operation of our website. It ensures that we remember your consent choices, thereby complying with privacy regulations. This cookie does not collect or store any personal information or track user behaviour.

More Information

For further information regarding our cookie policy and the options available to you, please feel free to get in touch with us. We are here to answer any questions you may have.