Welcome To

YOUR RESOURCE HUB DURING THE TRANSITION TO VIANET

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Welcome To Vianet!

We hope this Resource Hub is helpful during the transition from NetSpectrum to Vianet but don't hesitate to reach out with any questions, we want to help!

Transition Timeline

PHASE 1 · TODAY Current

Business as Usual

We are working behind the scenes, but for you nothing changes today.

Continue using your existing services normally.

Keep contact NetSpectrum support channels.

Continue to make your payments to NetSpectrum as usual.

Watch your emails and this page for updates from NetSpectrum and Vianet.

PHASE 2 · AUGUST 1, 2026

Guided Account Transition

Integration is complete, and your services are fully transitioned to Vianet.

Customer Service and Technical Support is provided by Vianet, 1-800-788-0363 .

Your account will be migrated to Vianet.

We will communicate your new Vianet Account number.

You will have access to MyAccount.Vianet.ca.

You will receive ample notice if any action is required on your part.

PHASE 3 · MONTH OF AUGUST

Account Review

You will have the opportunity to review your Vianet account & make changes.

You can reach out to Vianet for any correction or changes needed to your account.

You have access to Vianet’s Flextv and Phone Services.

You may receive communications, email or phone call, from Vianet to ensure account accuracy.

Billing & Payment Details

You will receive your August statement by email on Wednesday August 5^th. Payment for your August services will be due on the 10^th of the month, instead of the 1^st of the month.

More details regarding statements, payment options and details will be communicated prior to August 1^st.

Frequently Asked Questions

Before August 1^st, contact NetSpectrum. On or After August 1^st, contact Vianet.

Once our team has successfully imported your account details to our system a Customer ID will be generated. You can expect to receive an email from Vianet after July 24^th and no later than August 1^st with this information. If you cannot locate this email (from generalnotice@vianet.ca), please contact us by telephone, we will be happy to provide it to you.

Yes, you can expect the same service speeds and package pricing with your Vianet account.

No, your service will remain at the same price you were paying with NetSpectrum.

You will receive your statement by email from Vianet around the 5^th of each month for services billed for that calendar month.

Subject to some restrictions, payment options include:

Automatic bank withdrawal
Automatic credit card debit (Visa, Mastercard and American Express)
MyAccount (Visa, Visa Debit, Mastercard, Mastercard Debit, and American Express)
PC / internet, ATM or Telephone banking
By mail to Vianet 202-128 Larch Street, Sudbury, ON P3E 5J8

Payment for accounts are due on the 10^th of the month.

We are happy to find out if an upgrade option is available for you. Simple reach out to our Client Solutions team at 1-800-788-0363 or by email using the form on this page.

Simply call us to let us know when you would like your services reactivated. You can call us anytime before your return date and we will set it up for you.

Yes, Flextv is available to all Vianet Internet customers. We do recommend a speed of 20Mbps download for optimal service, but reach out to our Client Solutions team to discuss your needs.

Yes, Vianet is a telephone provider and we would love to offer you home phone services that include calling features like voicemail, call waiting, call display and more. You can keep your existing number and choose a long distance package that suits your needs. Business services are also available. Contact us today for more information!

Technical support is available 24/7 for your convenience. You can reach them by calling 1-800-788-0363 Ext 1 or through LiveChat.

Yes, Vianet has an abundant network across Ontario. We would love to see if our network reaches your new address and help make your move as easy as possible. Contact Client Solutions for more information.

We're Here To Help!

Whether you have a technical question or just want to say hello, we're here:

TECHNICAL SUPPORT:

1-800-788-0363 (Available 24/7)

CLIENT SOLUTIONS:

Available Monday – Saturday

ONLINE:

Use our LIVE HELP or the email form below.

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A Vianet service vehicle parked in front of a house.

A Vianet customer service agent speaking with a customer.

Have Questions Or Would Like To Get In Touch!

Fill out the form below and we'll get right back to you.

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If I have questions, who do I contact?

How Do I Find My Customer ID?

Will My Internet Service Speed Remain The Same?

Will My Price Be Changing?

How Will I Receive My Statement?

What Are Your Payment Options?

What date is my payment due?

Can I upgrade my service?

I am on seasonal hold, how do I reactivate my account?

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