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Accessibility Support
Vianet’s Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs

Provide Feedback Or
Request An Alternate Format

We would like your feedback on how we can improve accessibility. Please contact us by any of the following methods.

TELEPHONE Icon Form 1-800-272-0632
EMAIL Icon Form accessibility@vianet.ca
FEEDBACK FORM Icon Form Click Here
SURVEY Icon Form Click Here

The designated person responsible for receiving accessibility feedback is
Wendy Borges (Accessibility Officer).

Accessibility Survey & Feedback Form

As part of Vianet’s ongoing commitment toward fulfilling the goal of the Accessible Canada Act, which is, to make Canada barrier-free by January 1, 2040, Vianet is creating an Accessibility Plan. This plan is being developed through consultations with persons with disabilities, and is open to all employees, customers and any member of the public that would like to participate. The Vianet Accessibility Plan will be available on our website June 1st, 2023.

Vianet invites you to consider participating by filling in our survey or providing general feedback through our feedback form. Your feedback will help us to develop an Accessibility Plan to address, remove and prevent barriers for persons with disabilities.

If you would like to be contacted in response to your concern, please let us know your preferred method of communication. Otherwise, we will respond to you through the same method that you used to contact us.

You also have the option of providing feedback anonymously. If you do, we will take note of your feedback through our internal process, and you will not receive a response.

If you chose not to provide your feedback anonymously, we will contact you to confirm we have received your message and work with you to address your concern.

All feedback will be tracked and addressed as part of the process for developing our Accessibility Plan.

Your personal information will be treated confidentially in accordance with our Privacy Policy available here:
Privacy Policy | Vianet

Accessibility Survey
QUESTIONS

All responses provided through the Accessibility Survey form are anonymous and collected in aggregate with other responses. If you would like to receive a response in regard to your survey responses, please select yes for question 5 and provide an email address.

1. Have you personally encountered accessibility barriers when interacting with us?

A barrier means anything—including anything physical, architectural, technological, or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of people with a disability.

2. Have you noticed any barriers to accessibility in the following categories at our organization:

  1. The built environment (includes our physical office locations and buildings)
  2. Information and Communication Technologies (includes our website, social media, electronic forms, etc.)
  3. Communications (includes access to Sign Language interpreters, captioning on videos, clarity of communication, etc.)
  4. Programs, Products and Services (ease of access and delivery of)

3. Do you have any suggestions on how we could improve accessibility?

4. Is there anything else about accessibility that you want to share with us?

  1. The built environment (includes our physical office locations and buildings)
  2. Information and Communication Technologies (includes our website, social media, electronic forms, etc.)
  3. Communications (includes access to Sign Language interpreters, captioning on videos, clarity of communication, etc.)
  4. Programs, Products and Services (ease of access and delivery of)

5. Would you like a response in regards to you survey responses? * By selecting "Yes" you choose not to remain anonymous.

THANK YOU
FEEDBACK RECEIVED
Your feedback will help us improve our Accessibility Plan and to provide better service to all.
Want To Talk To Us
Our friendly staff want to help you with all your sales and support needs
1-800-788-0363
Accessibility Feedback
Accessibility FEEDBACK FORM
                

* If you would like a response in regard to your feedback, you will not be able to remain anonymous and will be required to provide contact information.

+1
THANK YOU
FEEDBACK RECEIVED
Your feedback will help us improve our Accessibility Plan and to provide better service to all.
Want To Talk To Us
Our friendly staff want to help you with all your sales and support needs
1-800-788-0363

Please Submit Your Request For Accessibility Assistance
Our Friendly Staff Look Forward To Responding To Your Accessibility Inquiries
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