Email Support

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1-800-788-0363

Standard Email Settings

Incoming Email Server (POP3 or IMAP)	mail.vianet.ca
Outgoing Email Server	smtp.vianet.ca
Webmail	Vianet Webmail

SMTP Authentication Settings

Outgoing Mail Server	smtp.vianet.ca
Port	587
Username	username@domain.extension

The above settings will also permit users of a Compu-SOLVE email address to connect.
Alternate settings may continue to work but are considered deprecated.

Email FAQ's

Is SMTP authentication required?

SMTP authentication is not required unless you are using an ISP not associated with Vianet.

What is the size of standard mailboxes?

Email accounts have a 1 GB quota.

How do I forward my email to another account?

How do I activate my spam filter?

How do I change my username/password?

Contact Vianet technical support at 1-800-788-0363.

What is the maximum size of an email message?

Up to 100 MB. This includes the content of the message, attachments and any overhead created by the attachments.

I am receiving an error 550 message when sending email. How do I fix that?

Enable SMTP authentication in your email client or contact your current ISP to obtain their outgoing mail server information.

I am receiving a Vianet spam error message when sending email. How do I fix that?

Enable SMTP authentication in your email client.

I received an attachment and I can't open it. How do I fix that?

The file may have been renamed by the email account attachment handler on Vianet's mail server. Please remove the *.disabled portion of the file name to make it viewable.

Note: Your email account attachment handler can be disabled by logging into mailtools.

Why do I keep receiving messages that are not addressed to me?

The message is addressed to you but not seen in the "To:" or "Cc:" field. The sender has used the Bcc (Blind Carbon Copy) field instead.

Junkmail Reporting

If you would like to report Junk Mail to vianet, please send it to junkmail@vianet.ca.
When possible, please try to use the "Forward as attachment" function in your mail program to report missed spam or suspicious mail of any kind. Depending on your mail program you usually select one or more messages, then use one of the following methods:

Right-click on a selected message in the message list, then click "Forward as attachment"
Click on the "Message" or "Actions" ribbon or menu, then click "Forward as -> Attachment" or "Forward as attachment"
Hit Ctrl+Alt+F
Start a new message, then drag the selected message(s) onto the new message

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Analytics

Cookie name	Description
_ga_N6MZ2H8TL4	A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.
_ga	A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

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Description

_ga_N6MZ2H8TL4

A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.

_ga

A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

Live Help

Cookie name	Description
_chatwoot_session	Used by the Chatwoot Super Admin panel to persist the user session.
cw_conversation	This cookie lets Chatwoot persist the conversation when the contact navigates through the webpages or revisits the website later.

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Essential

Cookie name	Description
PHPSESSID	The cookie is crucial for delivering the services offered on our website and for enabling you to utilize specific features. Without these cookies, certain services on our website cannot be provided. It does not involve any functionality related to user behaviour or personal information.
v_cs	This is a specific cookie to store your cookie consent preferences. This cookie is essential for the operation of our website. It ensures that we remember your consent choices, thereby complying with privacy regulations. This cookie does not collect or store any personal information or track user behaviour.

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For further information regarding our cookie policy and the options available to you, please feel free to get in touch with us. We are here to answer any questions you may have.