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Overview

Vianet message relay service (711) is an operator assisted service that enables persons who are deaf, deafened and hard of hearing and persons with speech disabilities to make and receive calls from a teletypewriter (TTY). This service is available to Vianet phone service subscribers.

TTY Users

Dial 711 from your Vianet phone number.

Voice Users

Voice users who wish to place calls to a Vianet subscriber who uses a TTY, can dial the Vianet message relay operator at 1-800-855-0511.

Overview

Vianet internet protocol (IP) message relay service is an operator assisted service that enables persons who are deaf, deafened and hard of hearing and persons with speech disabilities to make and receive text based calls from a computer using an online chat application.

Text Users

In order to register for this service you must be a Vianet phone service subscriber. If you wish to register for this service please email iprms@vianet.ca or call 1-800-788-0363.

Voice Users

Voice users who wish to place calls to a registered Vianet IP message relay service user, can dial the IP message relay operator at 1-866-876-7408. The IP message relay operator will ask for the Vianet IP message relay username of the person you are calling.

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