Internet Support

Helpful customer care and technical support that wants to work with you to get the most out of your internet service and keep you connected

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1-800-788-0363

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What Is My IP Address

Support Videos

DSL MODEM
SETUP

WATCH VIDEO

CABLE MODEM
& ROUTER SETUP

WATCH VIDEO

WIRELESS ROUTER
SETUP

WATCH VIDEO

WIRELESS EXTENDER
SETUP

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Connectivity Settings

DIALUP
NUMBERS

DNS

PERSONAL WEB
SPACE FTP

FAQ's

Dialup Internet

Do dialup accounts allow multiple logins?

All dialup accounts excluding the unlimited plan allow multiple logins.

Do dialup accounts include roaming access?

All dialup accounts excluding the unlimited plan have roaming access.

Does Vianet offer toll-free roaming dialup internet?

Yes. A north american roaming plan is available. Contact Vianet for details.

How do I change my username/password?

Contact Vianet technical support at 1-800-788-0363.

Are IP addresses static or dynamic?

IP addresses are dynamic.

Can I get a static IP address?

A static IP address is available for an extra $10.00 /month (unlimited plans are not eligible).

You are being redirected to the Email Support FAQs section...

Cable Internet

Do I need cable TV in order to get cable internet?

No, but there will be additional charge for installation.

Are IP addresses static or dynamic?

IP addresses are dynamic.

Can I get a static IP address?

Static IP addresses are available with business cable internet packages.

DSL Internet

Do I need a second phone line for high-speed DSL?

No, a second phone line is not required. High-speed DSL works with or without an active landline.

How do I setup my high-speed DSL service?

A setup guide can be found here.

Are IP addresses static or dynamic?

IP addresses are dynamic.

Can I get a static IP address?

Static IP addresses are available with business high-speed DSL packages.

How do I change my username/password?

Contact Vianet technical support at 1-800-788-0363.

Personal Web Space

How do activate my personal web space?

Contact Vianet technical support to activate your personal web space.

Can I purchase more space?

Extra space can be purchased in increments of 100 MB for $5.00 /month.

Can I use CGI or PHP scripting?

CGI or PHP scripting is only available with business hosting packages.

How do I change my username/password?

Contact Vianet technical support at 1-800-788-0363.

Guides

DSL INTERNET
SETUP GUIDE

MAC CISCO VPN
SETUP GUIDE

WINDOWS CISCO
VPN SETUP GUIDE

Software Downloads

MAC VPN
CLIENT

WINDOWS VPN
CLIENT

WINDOWS 64-BIT
VPN CLIENT

Search for dialup access numbers by location name or phone number.

Location	33.6K	56K
Atikokan, ON	--	597-6981
Barrie, ON	--	705-725-1126
Chapleau, ON	--	705-864-2267
Elliot Lake, ON	705-848-8593	705-848-6952
Fort Frances, ON	--	274-4984
Geraldton, ON	--	854-0330
Gogama, ON	--	705-895-1010
Haileybury, ON	--	705-680-1010 or 705-672-2011
Huntsville, ON	--	705-224-2000
Kapuskasing, ON	705-335-4990	--
Kirkland Lake, ON	--	705-572-1010
Manitoulin Island, ON	--	705-368-0036
Marathon, ON	229-0882	229-0413
Newmarket, ON	--	905-836-2738
Nipigon, ON	--	887-2000
North Bay, ON	--	705-223-1000
Ottawa, ON	--	613-230-9284
Parry Sound, ON	705-746-2132	705-751-3000
Pembroke, ON	--	613-735-7771
Peterborough, ON	--	705-742-1214
Red Lake, ON	--	727-2767
Sault Ste. Marie, ON	--	705-256-1479
Sudbury, ON	705-675-0409	705-222-1234
Thunder Bay, ON	--	807-623-7018
Timmins, ON	--	705-269-1010
Toronto, ON	--	416-853-0505
Wabigoon, ON	--	938-1927
Wawa, ON	--	705-856-9720

Primary DNS	209.91.128.11
Secondary DNS	1.1.1.1

Standard Email Settings

Incoming Email Server (POP3 or IMAP)	mail.vianet.ca
Outgoing Email Server	smtp.vianet.ca
Webmail	Vianet webmail

SMTP Authentication Settings

Outgoing Mail Server	smtp.vianet.ca
Port	587
Username	username@domain.extension

The above settings will also permit users of a Compu-SOLVE email address to connect.

Alternate settings may continue to work but are considered deprecated.

Personal Webspace FTP Settings

Email Address/Username	FTP Server
username@vianet.ca	users.vianet.ca
username@efni	users.efni.com
username@inorth.on.ca	users.inorth.on.ca
username@jam21.net	users.jam21.net
username@muskoka.com	users.muskoka.com
username@nobelmed.com	users.nobelmed.com
user@nwon.com	users.nwon.com
username@nwonet.net	users.nwonet.net
username@renegadeisp.com	users.renegadeisp.com
username@renfrew.net	users.renfrew.net
username@soonet.ca	users.soonet.ca
username@surenet.net	users.surenet.net
username@trytel.com	users.trytel.com
username@thot.net	users.thot.net
username@tyenet.com	users.tyenet.com
username@unitz.ca	users.unitz.ca
username@webhart.net	users.webhart.net

Please follow this link if you require an FTP client.

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A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.

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A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

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Cookie name	Description
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cw_conversation	This cookie lets Chatwoot persist the conversation when the contact navigates through the webpages or revisits the website later.

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Cookie name	Description
x-csrf-jwt	The x-csrf-jwt cookie helps protect your account from unauthorized access by ensuring that your requests are secure and authentic. This cookie is essential for maintaining a safe browsing experience by preventing malicious sites from making unauthorized requests on your behalf.

Essential

Cookie name	Description
PHPSESSID	The cookie is crucial for delivering the services offered on our website and for enabling you to utilize specific features. Without these cookies, certain services on our website cannot be provided. It does not involve any functionality related to user behaviour or personal information.
v_cs	This is a specific cookie to store your cookie consent preferences. This cookie is essential for the operation of our website. It ensures that we remember your consent choices, thereby complying with privacy regulations. This cookie does not collect or store any personal information or track user behaviour.

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For further information regarding our cookie policy and the options available to you, please feel free to get in touch with us. We are here to answer any questions you may have.

Technical Support - 1-800-788-0363 ext 1 (24/7, 7 days a week)

Please Update Your Cookie Settings To Use Speed Test

How do I check my time usage?

Do dialup accounts allow multiple logins?

Do dialup accounts include roaming access?

Does Vianet offer toll-free roaming dialup internet?

How do I change my username/password?

Are IP addresses static or dynamic?

Can I get a static IP address?

Do I need cable TV in order to get cable internet?

Are IP addresses static or dynamic?

Can I get a static IP address?

Do I need a second phone line for high-speed DSL?

How do I setup my high-speed DSL service?

Are IP addresses static or dynamic?

Can I get a static IP address?

How do I change my username/password?

How do activate my personal web space?

How much space is included?

Can I purchase more space?

Can I use CGI or PHP scripting?

How do I change my username/password?